Welcome to COMPUCOM Inc.

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COMPUCOM Inc. offers the most comprehensive collection of digital imaging and microfilming solutions currently available. Our expert staff develops unique solutions to help you create and convert files into a variety of digital and film formats.

Products to suit your needs.

Digital Capture Solutions for high use documents, Micrographics for archival demands, Supplies and Accessories for all your records management needs.

Document Management Solutions Provider for over 40 years

COMPUCOM Inc. will develop a Document Management Solution that addresses your particular business needs. Increasing the productivity of your existing resources, while providing a digital back-up and complete audit trail of all of your documents.
What's happening at COMPUCOM Inc. 

Size doesn't matter

By Dave Lauterbach • May 6, 2021
Not all packages come in the same size and even the smallest of them deserves attention. In the document scanning business problem solving typically involves converting a large volume of files from paper to digital. This makes sense because getting that huge roomful of boxes pared down to storage on a network provides many benefits: • Office space is available for other uses. Or doesn’t need to be part of the rental footprint. • Access to files is fast, clean and accurate. • Misfiles are a thing of the past. • Paper files are now backed up for security. • Remote workers have access. So, what about smaller file groups? They need to be protected and secured as well. Access can be as, or even more important than other file types, it just depends on the subject matter. And while in paper form they may not take up much space, there is also the advantage of putting all business files on a common digital platform. We have met managers who decide that large volume files should be converted via a dedicated scanning system, whether in-house or with a provider. With small files however, they feel that using an inhouse multifunction device (MFD) is an acceptable solution. This decision stands a very good chance of not working for a few reasons. The scanning task is assigned to someone who is already fully engaged in other responsibilities. This puts scanning at the bottom of the pile where it waits, never to be completed. Image quality suffers when the MFD is not set up properly or maintained. Digital files are misplaced on the network, never to be found. Etcetera! At COMPUCOM no job is too large or too small to us. Each has its own priorities and requirements. We know that your information, whether a room full or a hand full is critical to your business and we treat it accordingly. Perhaps you are new to document scanning or would like to try us out. Together we can address your records management situation and come up with the solution that best fits your needs. Give us a call, we’ll size up the situation.

Digitize Your Mailroom

By Dave Lauterbach • March 9, 2021
Paper is easy to lose, needs to be physically processed, delivered, filed and retrieved. In addition, keeping track of these files is no easy task. Not to mention regulatory compliance and risk management issues. With COMPUCOM Inc.’s Virtual Mailroom Service, we scan all of your organizations mail the day it arrives, instantly creating an audit trail. We then electronically distribute that mail immediately to the proper person / department. Your staff can now be knowledge workers instead of manual document laborers. There will be much less need to make copies, cutting your costs even further. Eliminate the slow response times can have a disastrous impact on your customer’s satisfaction levels. 86% of consumers have quit doing business with a company because of a poor customer experience, it pays to respond quickly. It is estimated that it takes on average 18 minutes to locate a document. Think about the time that is being wasted, while your customer just waits. With so many documents to manage and store, storage costs can also become an issue quickly. Filing cabinets use up valuable office space and offsite storage and retrieval costs can quickly mount up. It is estimated that switching to a paperless office can result in a 60-70% reduction in costs associated with record management. How It Works We receive all of your mail, directly from you or your PO box. We open envelopes and scan the documents (invoices, claims, forms, etc.) We verify all documents have been captured properly in our quality control department. We process all the documents including all of the data entry that is required. We upload the images and metadata wherever you determine (Your server, accounting/ERP system, your document management system or our ImageSilo solution). All workflow processes can also be automatically triggered. Let our virtual mailroom service give you the security you need, improve employee productivity and improve your customer service. All while saving your organization time & money.

Happy American Archives Month 2020!

By Dave Lauterbach • December 1, 2020
October is here again and so is American Archives Month when we recognize the importance of maintaining archives and all those who work to identify, preserve and make accessible the stuff of history. Items large and small, groundbreaking and mundane form the basis of our collective memory. Archivists are charged with performing the vital task of ensuring the long-term protection of the past. It may be documenting a specific time in our nation’s history or ensuring records are available for presidential libraries. Pieces of history add up to paint a picture of our past. In addition to recording what came before them, archivists must keep up with changes in technology in order to utilize the best tools available in future endeavors. Archivist are concerned with records that important enough to be retained for an extended period. The obvious is maintaining controls and conditions that protect records and related information. Other concerns involve preparing for potential disasters whether they be natural or manmade. Educating leaders in the private and public sector as to the critical need to maintain archives is an essential part of an archivist’s responsibilities. Without these efforts we would all lose a valuable connection to the past where we can learn and benefit from that knowledge.  We salute all the professionals who preserve our history and thank them for their efforts. Fast fact. There are currently more than 13 billion sheets of textual records alone in the National Archives Building in Washington D.C.

Digital Records in County Government

By websitebuilder • January 17, 2020
It’s no surprise that county government-based records are an excellent target for digitalization. The simple fact that county documents reach far back into history means that most are typically paper based. Add in the value of the information contained in these files and digital capture is certainly a viable and effective solution to County records management. How do administrators decide what approach to take when investigating document scanning? The process should be as unique as the organization structure. While it would seem that all county government needs are similar if not exactly the same, each has evolved over time in their own way. Land records sometimes called “tri-folds” were collected and stored in narrow drawers in what was, at the time, the most progressive way to file and access the documents. That was true when the paper was young. Now that it has sat for years in a folded condition the mere process of unfolding the pages for viewing can lead to torn paper and lost information. Depending on factors such as how long the trifolds have been stored, and under what conditions, weighs on the method used to scan the pages. Obviously, a careful process is critical. Not all records were stored in a folded manner so other documents are potentially handled in a different way. Again, having a custom approach is important. The beauty of digitizing county records comes in the use of the finished image product. While the original documents were in a variety of sizes, a digital system “flattens” them in a manner of speaking. Those trifolds, standard files in letter and legal size, bound and unbound books as well as maps and drawings all come together in one neat user friendly package. And that is the goal. A system that allows those who serve the public to work in an organized and efficient way. No longer must they drag open cabinets, climb ladders and handle heavy books to provide answers to the broad range of questions that enter a county office every day. The first step in finding the best solution to digitizing county records is to speak to those who have had a great deal of involvement with the process. COMPUCOM Inc has helped county governments preserve history through knowledge, experience and an honest approach to the problem. Let us help you.

On the road (again)

By websitebuilder • January 3, 2020
The Pennsylvania Library Association held its 2019 conference recently on the shores of Lake Erie and COMPUCOM Inc. was pleased to participate in the show. The theme was “Shine On”, giving a nod to Erie's three light houses that provided navigational assistance for the ships traveling the waters of the lake. We presented our library centric services and products to the attendees over the course of 2 day of exhibition time. A feature in our booth was the ST Imaging ViewScan 4 microfilm scanner. This is the perfect device for user facing applications that are common in library environments. It has easy to use software and an intuitive operating system so new users can be quick learners. We also discussed services we can provide to the library and information delivery market. Those with microfilm collections might elect to digitize the media, using our full-service film scanning department. Properly maintaining a film-based collection is critical so our Vinegar Syndrome film testing can spot potential storage problems. Equipment maintenance from our Service Department fills the needs for keeping microfilm viewing and printing equipment, printers and related items operating for the public’s use. These and other products and services can be described in more detail. Please give us a call to discuss. We have the opportunity to attend a variety of industry specific conferences throughout the year. It is enjoyable meeting folks who are professionals in their field and share views on the challenges they face. We learn their needs and look for solutions to the day to day business problems. This is always time well spent and we appreciate those who visit our booth.

Service dept

By websitebuilder • December 20, 2019
We’ve called it the Service Department for years. Actually, it is the Analog Equipment Support and Maintenance Division. At least that is how it started out. When we began the business as a Computer Output Microfilm Service Bureau (Another long name!) we generated millions of data pages of information on microfiche. In order to view those images, users depended on a microfiche viewer or viewer/printer, sometimes called a Reader Printer. It was a natural that we added sales of this type of equipment to our bag of tricks. As the use of fiche expanded so did the sale of support equipment like reader printers. That is when we met Minolta, a manufacturer of office equipment including microfilm/fiche devices. Minolta was expanding their sales footprint while really improving the technology in use at the time. COMPUCOM Inc. became the regional distributor for the Minolta line of film-based equipment and as part of that initiated a technical department to maintain existing equipment as well as support new sales. Now over the year’s things have changed. Not as much new microfilm is being made. Viewing devices continue to be a valued asset however. There’s lots of film in the hands of users. Some simply reference the film as required while others digitize their entire collection. In any case, that equipment is still needed and our Service Department can still take care of it. As amazing as it is to say it, there are 30-year-old Minolta reader printers still being used today. Parts are getting tougher to find for some of the old models but the group is very resourceful. The Minolta equipment is good but our techs are better! We are now able to help you with all brands of microfilm equipment. But in addition to that we are experts in digital scanning and related devices, printers and other office products as well. As long as there is equipment in use it will require maintenance. And COMPUCOM Inc. can handle it. If you have a need give Dan Mathews a call at 412-562-0610. He’s always looking for a challenge.
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